FAQ – Frequently Asked Questions
Are pets allowed in the campsite ?
We only accept non-category I and II dogs. Cats and other animals are not allowed. There is nevertheless a restriction of 1 dog per rental and 2 pitch (Paying service: 5€ per day per dog, bag clean supply).
As visitors, can I have access to aquatics areas ?
For reasons of insurance, security and legislation, any person not staying at the campsite can not access the various infrastructures.
What should I plan to bathe in your waterpark ?
Respecting the hygiene standards of the municipal swimming pools, only boxers and swimsuits are allowed for men as well as one and two pieces swimsuits for women (other garments are not allowed). Babies must wear a disposable Swimpants and swimsuit.
My child can swim, can he go alone to the aquatics areas ?
Any child under the age of 12, able to swim or not, must be accompanied by an adult who supervises him during the time he swims or plays. The aquatic area is not under supervision.
Can a minor stay on the campsite with friends ?
Minors can not stay on the campsite without a parent or legal guardian. No derogation can be accepted.
We are a family with 3 children plus 1 baby, can we book a rental with 2/4 people rate ?
Everyone, regardless of age, is considered a full-fledged person. The 5/6 people rate will be applied.
We rented a mobile home and friends want to join us for one night. Can they put a tent on the parcel of the mobile home ?
Depending on the number of people already present, you can accommodate them in your mobile home (for an extra person supplement price in progress). Tents are prohibited on rental plots.
Is it possible to choose my pitch ?
At the time of your reservation, do not hesitate to inform us of your preferences in writing (shaded, sunny, more or less far from the animations …).
On site, according to our availability, our receptionists will be able to offer you some pitches.
We wish to rent a pitch with electricity and water, is it possible ?
All our pitches offer the electric connection (with supplement, 6A).
On the other hand, none of our pitch offers a water point. The campsite has a service area camper van and 3 sanitary blocks with access point water. All taps are serve by city water and consumable.
At what time can we access our rental or pitch ?
Off season: they are available from 2pm.
High season : the pitches are available from 3pm and mobile homes are available from 4pm
What time do we have to vacate our rental / pitch on the day of departure ?
Off season: the departure must be done before 6pm.
High season : mobile homes must be vacated before 10am and the pitches the departure must be done before midday.
How to access and circulate within the campsite ?
Upon arrival, a badge barrier will be given to you (deposit 30€).
Do not hesitate to ask for an additional badge (deposit 30€) to park a 2nd vehicle on the plot. In addition, any holiday-maker from 4 years old must wear a bracelet during the whole stay. This bracelet also allows you to benefit from discounts from our partners and is to be returned at your departure as well as the badge of the barriers (otherwise the deposit will be cashed).
How can I pay for my stay ?
Deposit: at the time of booking a 30% deposit will be required. It can be paid in CB and a postal money order (checks rejected).
Balance: mobile home reservations must be paid one month before your arrival (payment ditto deposit). The pitches can be paid on the day of your arrival in cash or CB (checks rejected).
Will I be asked for a deposit upon arrival ?
Pitch : a deposit of 30€ for the badge and 30€ per bracelet (to be returned at the end of the stay, otherwise deposit will be cashed) will be requested.
Rental: a deposit of 300€ covering the rental, badge and bracelets (to be returned at the end of the stay otherwise deposit will be cashed) and another one of 80€ for cleaning will be asked.
These guarantees can be given in cash and CB.
Is there a WIFI on the campsite ?
The WIFI is only accessible in the bar area (paying). Registration at reception presentation of the identity document (one code per device).